Why not able to install the purchased plugin on wordpress?

Envato Customers Web and Code
1

I had two questions:
1, I had problems to upload the plugins into my wordpress. Every time I uploaded,I always showed failed. Also I had trouble to get contact to the support team to find out why it happend!
2, I checked my purchase invoice and wonder why it charged me 6month support without showing it in my bill before I pay. It is like invisible costs which I had no idea about it!

2

  1. it’s hard to advise without more info as to what was wrong

  2. it’s not a hidden cost as support is included by default with all purchases and you can’t choose to not have it - the invoices are just very transparent about the split of the costs

3

Hi

please unzip the full download then you will get another zip which one is the main plugin file. you have to install that one from Plugins => Add New

If you need author support you can check the following article.
How to contact an author:

Thanks

4

You can check attached file so would understand better!
PLUGIN failed|690x256

5

please unzip the full download then you will get another zip which one is the main plugin file. you have to install that one from Plugins => Add New

6

As @mgscoder said - that sounds like you may be trying to install the entire download and not just the relevant plugin folder

7

Yes possiblity,I will try again!
But when I purchase the plugin, why it did not show the list of the cost so at least I can check and uncheck the service I need instead of package service which I donot need?

8

The breakdown you see are not optional parts. You don’t have the choice to select or not any part of it

9

when you will purchase any item then you will get 2 invoices:
one for the product and another for the product support for the first 6 months. Actually first 6 months support included with all purchased item (if the product is supported by the product author). So, you will not be able to deselect the support part.

10

Ok I see, thanks very much for your help! I think I have solved the problem by now!
Appreciate for the help again!

1 Like
11

By the way,may I ask if the plugin is not good to use, is that possible I can cancel and ask for refund instead?

12

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.

13

Ok thanks a lot for your help.I got it !
As the woobe bulk editor is not very familiar how to use it, besides i am looking for some function and still not find it, hope soon can get solved. Otherwise I may consider for refund.

Thanks!