why my item not in top seller of week ?

Hello my item https://themeforest.net/item/claue-clean-minimal-shopify-theme/19748582?s_rank=1 get 62 sales on first week after approved but my item doesn’t have a position at https://themeforest.net/page/top_sellers and https://themeforest.net/popular_item/by_category?category=ecommerce someone please help me.

I don’t think you’d be listed under the top_sellers with 62 sales ( you need at least 650 more ) but the second list is more possible - updated weekly. It looks like they didn’t update it yet

With 62 sales you should be definitely on the top sellers list, but unfortunately you only got 48 sales this week, not 62. :wink:

You can see your theme listed here - https://themeforest.net/popular_item/by_category?category=wordpress

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Hi, as you can see from: https://themeforest.net/page/top_sellers . The author can be there if they have sale from 56 (http://prntscr.com/f2plnv). That why I want to said, but I think we have a problem with dispute, so sad

Hi, We don’t selling Wordpress theme, we sell Shopify theme (https://themeforest.net/item/claue-clean-minimal-shopify-theme/19748582) and you can the in this week the best theme is YourStore with 70 sale but we have 62 sale, I think we need in 2nd but I think we have a problem with dispute, I did contact Envato about this and hope everything will be fine.
Thank for reply

@BenLeong @matthewcoxy @jamesgiroux
I really need help, we are trying to create the best product and we get 62 sales in first week but nothing show on top seller. I get a dispute from another client and I think it related to top seller problem. He said can’t not install but I ask he give me admin and will help but I don’t get any answer he still want refund and dispute me on Envato. I also provide screenshot to Envato reviewer about the issue and we are sure we are not wrong. Someone can help me please…

How many sales have you made within the last 7 days? The “popular items” page only shows the top sellers for the last week only. It does not care about how many sales you made in the whole month.

I get 62 sales in first week and I must be 2nd on Shopify and 3nd on ecommerce, it enough to stand in top seller…I think it related to dispute but we are not wrong

Oh you created it a few days ago. Nice job, that’s a lot of sales!
Most popular pages updated today, so you’re right that your item should be up there.

Best to notify Envato Support at http://enva.to/help just in case nobody you tagged above gets back to you. :slight_smile:

Thank you very much, I did tags Envato team here and I list a reason related I think, can you scroll up and read about it and give me advise ?

I’ve never had an issue with disputes causing my items to not show on the popular items page.
So I don’t think that’s it. :slight_smile:

I only think it related, that why I need contact and tag Envato team here and really need urgent help, it affect to our sales