Why its not letting me to download my purchased item?

dear mates,
i just purchased ae. file and it’s soundtrack from here, now it’s not letting me to download the soundtrack saying “Item removed by either staff or the author”… i just picked the project file and the soundtrack because they r fitting eachother… now there is no use of the project file also :frowning: im stucked in here!

Sounds like bad timing for both of you.

but once u do a purchase it should be permanently available for users, am i wrong?

@ahmed_gaber please open a support ticket and explain the issue you’re having. They may be able to help.