Why is there no proper support for customers on this site?

Envato Customers Purchases and Subscriptions
1
  1. I cannot access my £150.79 subscription nor all the assets I’ve collected and paid for
  2. There’s no way to cancel an account.
  3. No response from the web-based contact form
2

Hi @TFCComms,

Please contact Elements Support. Elements Support Team will be happy to help.

Thanks!