We use a Currency Exchange Institution for receiving our earnings from Envato.
This currency exchange institution needs Swift Reference Number (Transaction ID) - PDF Document for our Nov 2017 earnings.
Each time we send a request to Envato to send us this PDF file they tell us:
The swift number is an internal number used by our bank.
Envato should deliver a PDF document that shows they have sent money to authors successfully, Without this PDF document how can we claim for the money?
If someone in Envato Help Center reads this text please help us how we can receive this PDF?