why don't I have any answers to my questions?

hello
I’m having trouble properly installing and activating the udesign theme. I send emails to the designer but no return, it’s annoying!
why don’t I have any answers to my questions???
thank you

You’re going through the official support link to contact them, right? When did you contact them?

https://udesigntheme.com/support/?envato_item_id=253220