Why doesn't anyone respond?

About 4 days ago I sent the Envato people an e-mail asking for a refund. It’s been 4 days, and no one has e-mailed me back.

How much longer do I have to wait for a reply or is it hopeless? :frowning:

Not hopeless. Sounds like you’re in the system :slight_smile:

There’s a good article which explains the refund process here, a good first step is to go to the author if you haven’t already.