Why does Envato Erase reviews at Author's requests?

Why does Envato erase almost any review below 3 stars when an author complains?
Why does Envato remove items you paid for without notice?
Why does Envato NOT show true recent reviews in items?
Why does Envato blame the customer immediately when a conflict happens with author’s?
Why does Envato not care about customer service as much as they used to?
Why is [name removed] giving me a hard time AFTER the author did the same? I’m the CUSTOMER!
Why do I have to EXPLAIN MYSELF to ANYONE at Envato? I am NOT your employee.
Why does Envato want to lose money?

11 year Customer
15+ years web application developer
2 Bad reviews of authors in 11 years and almost 100 scripts, themes, videos…purchased.