Hello everyone! Faced the problem again. Envato don’t want to verify my ID.
I live in Ukraine and there are 2 types of valid passports here: an ordinary passport of a citizen of Ukraine and an ID card.
I only have a regular passport. It is a valid identity document. But for the second time the administrators refused me, referring to the fact that this document does not fit.
BUT why, when registering (about six months ago), I passed the check with this document? And why, if the rules changed, I was not warned in advance so that I had time to make an ID card?
These actions completely devalue an effective document of my country. I think this is wrong.
Authors should be concerned with writing music, promoting, etc. but instead I need to waste precious time solving this problem.
Where can I go to safely resolve this issue? ( Envato Author Help Center DON’T help me, unfortunately ).