Why does Envato charge a handling fee when making a purchase?

I Personally think the handling fee is a rip off for a downloadable item. Why then does Envato incorporate it in their checkout. Aren’t you supposed to have included that in the item price though. Because if the item price is $50 I have already prepared my heart and soul to pay $50. People like me don’t want surprises at the checkout counter please remove that thing. It makes you look shady and unprofessional.

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There have been many, many posts about this. It all fell on deaf ears. Why would they antagonize their customers like that? No reason, just because.

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Thank you. I hope they listen this time around

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Envato just lost a sale of “Canvas” to me because of this.

I went to the competition and ended up spending more for a theme there than the price here for “Canvas” + “Handling Fee” here.

Thing is: I’m standing there with the credit card in hand, ready to pay, and then the seller kind of starts to re-negotiate the price with me again pushing it up. This is plain greed-stupidity. I can’t even imagine how many deals that may be lost because of this.

My advice: Be transparent! Just add the $2 to the total price up front if that’s what you want for it and compete fairly against all other sites by showing the customer the total price she is expected to pay at the end. It’s not that difficult.

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The same here. I was just going to buy a 6 dollar items, went to check out and suddenly my price is 8.40… It is totally unacceptable, and envato market lost a potential long time costumer just like that…

I made my friend from the studio buy lost of stuff here, I did not know this, God knows how much he had to pay extra.

It is a shame… Never again…

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+1

Why leave a bad taste upon checkout like that. I googled it just wondering if it was just a PayPal thing. Guess not.

Yep, just saw the BS handling fee. On a download? WTF. They just lost a sale. I had everything in my cart ready to click buy… But NOPE. Not today Envato.

And to make matters worse, I had issues with my cart. It seems like every time I clicked checkout, there were multiples of the last file I added, rather than the variety of different files I put in there. It took me a while, then finally logged out and back in to get it right… then I see the fee - 2.00 and for my trouble… No thanks.

I’m still going to buy, but it has soured an otherwise pleasant buying experience. I won’t be recommending Envato or any of its affiliated websites because of it. Its a petty way to make a tiny bit of extra money and obliterates any goodwill at the very end of the purchase process.

All for $2. What they’ve bought is several orders of magnitude worth of bad word of mouth.

For reference pretty much every marketplace has this under the name”handling fee”, “transaction fee”, “admin fee” or something along those lines.

The only difference is that envato are transparent about distinguishing it rather than just merging it into one general charge or cost.

More info in this thread That's $2 tax plus almost $18 tax. - #4 by Enabled

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