Why Credit Expiry and Remainder forfeited?

my money had been stolen!
All my money was gone!
Why?Why?Why!!!

20190122123416|690x361

21 Dec 2018 Credit Expiry
Remainder forfeited
$-17.00

I swear that I will never trust envato and themeforest any more.

I want to buy a theme
but I find out all my money was gone!

when I browse https://themeforest.net/user/taosong/statement/2018-12, I find out:
21 Dec 2018 Credit Expiry
Remainder forfeited
$-17.00

Why?Why?Why!!!
It is my money!
It is my capital!
It is my assets!
This is my private property!

Themeforest trespassing on private property!

what happened bro? say in more detail so people can respond immediately.

I had $17 in my account , today , I want to buy a theme from themeforest, but To my horror, I found out that my money was got rid of by themeforest or envato!

pre-deposits is not my money?
This is my private property!
themeforest or envato trespassing on private property!

I becomed member since September 2012.
It was the first time I had lost faith in the themeforest.
now I freaked out completel…

I stop buying anything from themeforest, the order is in Shopping Cart, I did not pay it…
I want to buy hireo-job-board-freelance-services-marketplace-html-template

any one recommend a trustworthy site?

please open Help ticket and let them know. About credit/account/payment you need to get in touch with Envato Support team, in forum you will get them solved. Please contact them and They will be very happy to assist you.

I opened Help ticket and submited a ticket, but I did not know whether the submit is a success.
when I submit the form,
there’s no indication or notification of when the form data has been submited.

many thanks for codelisting and mgscoder.

My money come back, many thanks

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