Why are my affiliate earnings only 13% of total sale amount?

Hi there,

I’ve been rolling with the Envato Affiliate program for years but recently I’ve noticed an odd trend that I was hoping to get some clarification on. My total earnings related to total sale amount is only about 13%, instead of the 30%. Looking further into my campaign stats there is an Event Type labeled “Envato Internal” which accounts for half of my total Sale Amount, but I am receiving no earnings on.

Can someone explain why this is so?

Appreciate the help. Thanks!

Probably you didn’t fill W8/W9 form for the US. Tax deduction