Why am I not allowed to purchase a theme?

I wanted to buy your ap hunter theme for my Shopify store. I also wanted to pay with my payoneer card. My account has been locked, I wrote to your support team, while waiting for a reply, I tried to purchase a new subscription from another device. My account was locked again. Then I got an e-mail from your support team. Regrettably, after further review, we’re using our discretion and will not be re-enabling your account.

Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account. From where ? Is that why I live in Turkey? What am I a cyber terrorist in your eyes? I can’t understand why my account is not activated? can you explain why? what should I do?