Why am i not able to release an update ?

Hello,

We have a product called “Shoe Store - Shopping App Flutter UI,” which has been live since January 14, 2022.

Recently, on May 15, 2024, we released a major update, enhancing many aspects of the app, and submitted it for approval. However, we received a soft rejection due to missing documentation. After receiving this feedback, we created the required documentation and attempted to upload the new files several times, but there has been no response, and the uploads are not appearing in the history.

We have invested a significant amount of effort in developing new features and improving the UI of the product. Could you please assist us with this issue?

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It is hidden , as it is soft disabled when we got a rejection reason that " Documentation was pending"

I’m not sure what the problem is but you may need to contact Envato support if you’re facing an issue with uploading. There’s no one here to solve your problem but you will need to contact support.