I subscribed to Envato Elements a few weeks ago when there was a promotional price on the plan. Since then, I have loved the service and haven’t had a single issue.
Then today, this happened:
When I got to the Envato Elements site, everything was fine at first. Ran a query for the type of media I was looking for, and when the results populated, I went to add one of them to one of my collections. That’s when I noticed an error – I couldn’t add the media to any of my collections.
I assumed that maybe leaving the window open overnight and coming back to it the next day had something to do with it, so I refreshed the page. That’s when I saw the “Whoops!” page the first time. And now that’s the only page I see, no matter what I do.
The one exception was when I opened a private browser tab. For some reason, the Envato Elements site popped right up. It even let me log into my account. But when I tried to download a media file, it didn’t recognize my subscription and, instead, gave me the option to start a new one.
I was desperate enough to go to the “Pricing” page and subscribe again, figuring that I’d contact customer support and get everything sorted out later. But before I even had the chance to pick a plan, I got the “Whoops!” page again.
Please help! I need this account!!!