Where is the real suppport of Envato?

I want my money back, because I bought the DOMA theme and not works, and envato never anwer! please need help. thanks

Check this link to see if you would be entitled to a refund (that is a power elite author so it seems unlikely that their files do not work) - there is a request button at the bottom https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

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Hi @blasbadin

Hope you have contacted your purchased theme author not envato. because theme support is author responsibility. please contact theme auhtor and get them time to get back to you.

How to contact an author to get support and/or for any technical query:

Thanks

Yes I wrote to them and not have answer. I pay to envato, this template is not working entirely. So Envato is responsible for one crashed product.

yes author must responsible to reply (customer query) you. author should to reply as quickly they can but if they don’t reply you can give them at most 3-5 days then you can request for refund. if the product not working entirely and has bugs then you are eligable to get a refund. Thanks