Where do I go for help? Flatsome customer, going in circles using UX Builder on Grid 2


#1

Hello everyone,
Where do I go to find support on how to use Flatsome? Grid 2, UX builder has me going around in circles. Please let me know where to look for customer support. I can’t see an obvious way to do this.

A major reason that I purchased Flatsome was the promise of support and as a beginner I’m going to need regular help as I get stuck at times on how to exactly build my website. Do Envato staff support customers through posting on this forum? Is there a different area where I can ask questions of Envato support staff? I’ve looked through the lists of tutorials and can’t find any specific ones on how to use Flatsome, grid 2. A demo would be great if one exists. Or a helpful member of staff to talk to. Any ideas?


#2

Maybe it will be better to say exactly what your challenges using Flatsome are, maybe someone using same theme here can help.


#3

Hello Buchibrand,
I will do that now, but since I paid for a theme precisely so that I could get support this is the first question that I have. How do I get support on flatsome? When I click on email support i get a message saying that this is unsupported.

My problem is in setting up a slider in the grid/ banner area in Grid 2. On the example of grid 2 it shows a slider with two images in the grid at the top of the website so this must be possible. When I go into “banner” in UX builder and click on each element suggested there (image, texts etc) this all works fine but the slider facility does not appear here. I can add a slider elsewhere but not in this grid. When I go into video guides I get examples of how to set up sliders but not within this grid. When I follow any examples that I’ve seen I end up with a slider elsewhere, but not where I want it. Can anyone please help me with this?