Where can I find the date of purchase of the item by customer?

Envato Authors Theme Authors
1

Hi,

I didn’t find in the author admin panel where I can see the date of purchase of the item by customer. Can I find this information by username? Can you advise how to do that.

Thanks!

2

Author can get this information in their Statements page.

No, author can’t find username of the customer in author Dashboard. But if the customer contact you through item’s support page then you can know.

3

Thank you for the reply.

I will give more context. Ratings and reviews will be removed if they are posted or updated more than 6 months from the date of purchase. If customer placed a review, and I have only they username, how can I know the date of purchase?

4

It’s really difficult to know. If you think the review is not a fair judgement then you can contact envato author support.