I purchased The Gem theme in 2017 and it has been great - but now the website is running slowly. My hosting service customer support narrowed it down to the theme and recommended updating it to the latest version. So I have updated The Gem from V3 to V4. But when I try to activate it, it says that I have exceeded the maximum number of activations and to buy another copy of the theme in order to activate.
But I have only used it on this one website.
When I tried to submit a ticket I was unable to get support without paying.
If I go to purchase a new copy of the theme it says that it includes all future updates… so what gives? How am I able to activate the theme so that I can continue updating the associated plugins?