Hello guys, can you help me understand this?
I received a support email from a buyer that had a problem with align main menu on right (it’s not showed in demo), it’s ok he have just add a class and I told him. After few hours he send me another mail with screenshots and explain me that have problem in mobile, he don’t know how hide and show some elements, basically he don’t know media query.
Now also this email could be ok, I could paste in email a piece of css to add to style.css or do myself from ftp (he sended me ftp access in first email). What I want know is: if he send me 10 other emails like this, have I to consider customization and I can stop, or this is just support for envato? How do you manage this?