What should I do if I need to repurchase?

Envato Customers Purchases and Subscriptions
1

I purchased a product last Friday But I can’t find this order in my purchased items
My paypal is in pre-authorized status I asked the paypal staff and the reply was that the merchant did not process it and in the end they had to refund the money.
I would like to ask whether this product will be shipped automatically after placing the order？
That author was last online 1 year ago
What should I do if I need to repurchase?

2

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

3

And the money in my bank card used to purchase the product has been frozen due to paypal’s pre-authorization.
I’m worried that if I buy it again, my money will still be frozen again。

4

Actually I posted it the day before yesterday
The staff gave me a ticket number
That’s all

5

That looks like…hmm, an auto-reply

6

This email is automated to just let you know your open support ticket ID. Envato support team will reply your ticket as quickly they can. Please keep patience.

7

But I need that product.
what should I do now
Wait for the money to be refunded or place another order.

8

don’t place another order. At first you need to get a reply from the envato support team. Because first time you failed and money refunded (processing).