What should I do if I bought a subpar theme and am not receiving adequate support

Envato Customers Purchases and Subscriptions
1

What should I do if I bought a subpar theme and am not receiving adequate support, even though I purchased it less than 24 hours ago?

I recently bought a theme and I’m quite frustrated with the numerous issues I’m encountering. First, there’s a problem with importing the demo theme; it took me 2 hours to get it to 99%, and then it just stopped. Second, there’s an issue with editing headings (H1, H2, etc.); I can’t find where to make these changes because the headings are not structured correctly for SEO. I reached out to support about this issue after they had just responded to my first inquiry. Unfortunately, all my issues are still pending, meaning they are unresolved as I write this.

I spent $53, even though I had better options available, and I ended up choosing a less popular and more expensive theme. What frustrates me the most is that this money is from my client, and I recommended they purchase this theme because I had checked the preview multiple times.

Can I get a refund? Or at the very least, can someone help me report this issue so I can seek justice? I still have 59 days of support left, but honestly, I feel like the support is nonexistent.

2

You just purchased the item and requesting refund due to they haven’t replied you within 24 hours probably without checking the documentation or getting used to it to see how it works. Most of the authors are offering 1-3 working day support, as well as it’s the summer season that most of them are on holiday - therefor it may take a little bit longer.

The import issue is probably from your server restrictions ( memory limit, etc ) by the way

No - “I changed my mind” is not a good reason to request a refund. If you’re showing this same attitude ( not being patient and pushing the limits of the author ) probably the author would be taking more time to respond your requests. From what I read, you’d be probably finding more reason to “complain” and at the end you’d be demanding a refund which probably end-up author would be ignoring you.

Just take a break, have a coffee then go check the theme