This man bought my track 13 Aug 2016 and 23 feb 2017 i got reversal
Thats not acceptable in my opinion. Envato should give us authors a clear statement how and why this happened…
Envato do not give a chanse to this bad buyers ! a lof of buyer use our music long time and than just return it (reversal) . It easy way to try music for FREE ! i think reversal must be a half of price for each sides.
Half of price? Dude just used my music for six months in their commercial purposes, and then another, and returned the money
Almost no seller would allow me to return a product I’ve bought after so long, except if there was a production defect.
Isn’t there some kind of time limit? More than 6 months is too much.
Have edited a few posts to remove the name of the buyer. Kept the thread open as it’s an important one, but please don’t call out buyers, staff or authors on the forums.
Sales reversals can be carried out up to six months after the purchase. The OP stated that the sale was made in September, so based on the date of this his post, the purchase was actually less than six months. However, there may be instances where a reversal is processed over six months if there is a backlog of them for Envato to get through.
On these points…
You’re right, almost no seller would allow you to return a product after six months… Envato included. But this is a sales reversal which is out of the hands of Envato. The reversal is instigated by the buyer or the payment gateway, and the money is taken from Envato automatically. They have no option to accept or decline the reversal, the money is gone. That’s the same for any payment made via Paypal and the majority of credit cards.
So although almost all sellers wouldn’t allow a refund after six months… almost all sellers would allow a reversal after six months, because they have to, and they have no say in it.
AS far as I’m aware, six months is the limit. From the examples provided in this thread, it does appear that all of them are under that limit.
That wouldn’t be very fair, although, in some instances, that’s already what happens. I.e. if you sell something for $10 and you get $5… then you’re only paying half of the $10 reversal, but it’s still 100% of what you made. If you sold an item for $10 and got $7 because you’re an Elite author… then it wouldn’t be very fair for Envato, to not only forfeit the $3 they made from the sale, but also to have to pay back an additional $2 on top of that.
Anybody that does a reversal automatically has their account blocked and their purchase codes invalidated, so they can’t buy other items and they can’t download purchased products. Sure, that doesn’t stop them having access to any items they may have already downloaded, but I’m not sure there’s any other solution.
You can find further info on sales reversals here…
Just seen this part… sounded from your original post that it was a sale in September. So yeah, the reversal was probably instigated right on the limit of the six months, and then Envato took a couple of weeks to process it. I’ve not heard of any reversals being allowed by payment gateways after six months.
My sale was:
Date: 13 Aug 2016
Invoice No: IVIP11956139
Order No: 39694347
Date: 23 Feb 2017
Credit Note No: CNIP67870
Order No: 39694347
So for more than 6 months. (6 months and 10 days)
So yeah, the reversal was probably instigated right on the limit of the six months, and then Envato took a couple of weeks to process it.
Ok, I have another purchase from this buyer 6 Sep 2016. I have to wait for reversal till 26 Mar 2017?
Just Relax and stop thinking about it - envato dosent tell you anything about that.
They could reverse it today, they might reverse it on the 26th of March, they might never reverse it… there’s no way of knowing.
Just out of interest, as this is an ongoing problem, may I ask why this buyer has not been blocked from the marketplace?
There was an answer here)
Not really, doesn’t address this individual issue though only immediate reversals.
Anyone who makes a reversal has their account blocked. It’s not possible to block their ability to conduct a reversal though… so in theory, they could buy an item on day one, get a reversal on day two, and still conduct reversals six months after that. Although, as soon as the first reversal is done, they’ll not have the ability to buy anything else.
All thing we can understand but what about our resources still they are used ?? What’s author security for code or music or what ever. At least make platform strong for us too. TODAY 2 REVERSAL AND 1800$ LOSS. since sale 3 month ago. still buyer used our resources too.
What would you suggest?
The suggestion never make implement because i already try with same. BUT AT LEAST AUTHOR SECUITY REQUIRED FOR THIS KIND OF FRUDSTAER ALWAYES DOING THIS KIND OF THING Since 3 year there is no update any policy against reversal.