What if we get faulty script from Themeforest ? Where to go for support ?

I have contacted support 5 days ago form their support panel
https://designingmedia.com/support/?envato_item_id=21860050

I really don’t want to buy scripts from such developers who delivers faulty scripts. As per now they may solve the issue because I have active support with them and in later future if they again delivered faulty script… who will be responsible. this is totally a fraud case.

so I don’t want to buy script with non-trusted developers. your demo preview is good. but the template I downloaded is full of bugs and errors… pages missing… header/footer files missing… buttons doesn’t work…css issues…not as described… this is a fraud case.

Their original demo link is
https://themeforest.net/item/hostiko-html-whmcs-hosting-theme/full_screen_preview/21860050
I have shared you the link of the files that I have downloaded form Envato… please extract files, compare and review each of it.
https://drive.google.com/drive/folders/11xFqQH5J5JTFJyc5-kKsBIeGwWeyWmwG?usp=sharing
It is full of bugs and errors… pages missing… header/footer files missing… buttons doesn’t work…css issues…not as described.

Kindly give my money back… as per

In this case you should contact the Author first and ask them to give you a solution. If author not interested to assist you then You can request a refund here.

Thanks