I can’t get support… the author doesn’t replay
go to item page then comments page and post your query and let then know. hope they will assist you. Thanks
i did so… for the last 3 weeks - thay started support me for some msg back and fforward but still no help.
What is it that you are after support for?
Assuming that the issue is covered within the support policies https://themeforest.net/page/item_support_policy, and that you are within your 6 months/extended support period, then you can reach out to envato Envato Market Help and Support
Had to block the copy/paste conversation - it’s is actually quite confusing and calls out the author which we need to avoid in the forums.
It’s hard to follow the thread clearly but it does look like the author tried to help. If you are not getting anymore replies then you can try contacting envato using the link above.