What happened to my credit it's gone

I haven’t used my account in a while, just went to purchase something and my credit has disappeared. Nothing new in my account that has been bought so whats the deal with that? Do you just steal money or did someone hack your system and take the money?

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If it’s been over a year then credits are removed but if you contact [support](https://help.market.envato.com/hc/en-us/requests/new](https://help.market.envato.com/hc/en-us/requests/new) then they can reinstate it.

so you have to wait for your own money to be returned?

I can’t remember the exact reasons but it’s in the terms that we agree to as buyers (point 24), and there’s more info here.

no worries charlie, I put the request in but considering its easter I assume they won’t answer until tuesday. Lucky I live in Melbourne so if they don’t give my money back I can always take them to the small claims court

It’s a legal thing, they can’t keep money on the site beyond a certain time apparently. I would hope they would email you to warn you though. A bit annoying but you should get it back.