What can I do if I am asked to confirm the email but it is confirmed and no one helps me with suppor

Envato Customers Purchases and Subscriptions
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What can I do in this situation? I have confirmed the email address, but I cannot receive the product I bought, because the system tells me that I do not have a confirmed email address (but it is confirmed).
And I didn’t get an answer from the support!

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Hi @ALVORIT_LIMITED,

Please use the same browser you open your email then click the confirm link and login to your account. If this still not work open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

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It shows me that the email is already confirmed! And no one answers my tickets for support.
I don’t know what to do because I need that code today and I can’t get it elsewhere!