For the last several weeks Ticksy has been unavailable many times. Today it’s up and running, however, many new tickets appear and then disappear all the time, so we cannot communicate with our buyers.
There’s only one feature that makes us stay with Ticksy: integration with Envato API out of the box.
So the question is: what are the SaaS alternatives with such a feature?
I also disturb about Ticksy behavior, i have decided to make my own ticket system that will use ThemeForest API and also develop its mobile APP to make sure i am available 24/7 from my mobile too.
Same here. We are also going to create our own system using Envato API. Ticksy has become very unreliable and your customers mostly assumes it your system that’s down which makes you look bad instead of ticksy.
I heard that it’s a him (oneman show), not a them.
I’m going to switch to ticksy but I had to change my mind just a few days ago when I saw how much time he took to fix issues.
Maybe I learned Envato by using Zendesk.
They do sometimes. I spoke with Justin (author) in their helpdesk, he assured me that they are aware of the situation, doing everything to fix the lagging and downtime issues with highest priority, even paused the rollout of new features - but it was 2-3 months ago, and everything is still the same. I don’t understand why they don’t refund at least some percentage of the payments, this wouldn’t be a big loss for them, but would at least show their users that they do care, and it all would feel at least not that much annoying for us.
Most of the times they just keep silence, probably just have nothing new to say.
They managed to build a great support system for Envato authors, but seems they’re having a hard time maintaining it…
We still hope they will resolve things. But we prepared a different helpdesk and will switch if we experience another downtime of 1-2 days.