We pay yearly fee for envato elements but we still need to buy our thema separate, why is this not included in our package? We using the uncode thema that you can buy on your website. How can we fix this issue?
Not all the items on the marketplace ( ThemeForest, CodeCanyon, etc ) are available for Elements subscription. This is why you need to purchase the rest of the ~90% items outside of Elements.
@braincommunicatie as @ki-themes has pointed out, not all themes that appear on the marketplace are then included in Elements Subscription. If you want a specific theme that is not on the Elements platform, then you need to buy it via Themeforest, Codecanyon or whichever marketplace that sells that theme.