We are selling mobile application.Should we provide 6 months free support to our customer?

Envato Authors CodeCanyon
1

Currently, we are providing 6 months of free support to our customers.
Is it ok if we don’t offer support after the 6 months of buying?

And if customers want to buy extended support we can make it chargeable.

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2

Mobile category Items do not come with author support. So, extended support will not work.

3

So after 6 months of support, if we don’t provide support then it’s completely ok.

If we provide paid support then we need to manage outside or from our end.

Am I correct?

4

yes, it’s okay. But your item should work fine (bugs free complete application) without author support,

Mobile category Items do not come with author support but you can do freelance work (paid service).

1 Like
5

Thanks for the clarification. Appreciate the prompt reply.