❗ Warning! New Scam Targeting Envato Users and Authors (Don't Share License key)

:warning: This is a critical message for all Envato users and authors!

A new scam is targeting Envato users by impersonating your purchased product support. Scammers are sending emails claiming to have identified an issue with your license and requesting your license key. This is a classic phishing attempt to steal your key.

Today I received an email too that seemed to be from Marketbob support (it turned out to be a fake email address ). It claimed there was an issue with my Marketbob license and requested my license key for “verification.”

Luckily, I reached out to the amazing Marketbob item support team on Telegram (they’re super responsive!). They confirmed it was a scam right away.

Here’s how the scam works:

You receive an email that appears to be from product’s support (e.g., product.agent@gmail.com - this is not a legitimate address).
The email claims to have found a problem with your product license.
They request your license key to “verify your purchase.”

Important points to remember:

  • Envato and Author will never ask for your license key via email.
  • Do not reply to these emails or click on any links they may contain.
  • Always access official support channels through Envato or the developer’s website.

:point_right: Here’s what to do if you receive a suspicious email:

  • Report the email to Envato and/or your product’s support page.
  • Delete the email immediately.
  • Do not share your license key with anyone.

:point_right: How to verify genuine support:

  • Legitimate support emails will come from official Envato or developer domain addresses.
  • If unsure, contact support directly through the official channels.

:point_right: Here are some additional tips:

  • Enable two-factor authentication on your Envato account for added security.
  • Be cautious of unsolicited emails, even if they appear legitimate.

By following these tips, you can protect yourself from this scam and keep your Envato licenses safe.

Please share this message with your fellow Envato users and authors to spread awareness!

Additionally:

  • You can attach a screenshot of the scam email (with personal information blurred out) to further illustrate the issue.
  • Include the reported profile username to warn others about the specific impersonator. Example:

By working together, we can prevent these scams from succeeding!

Request to Envato team :pray: Please check and block this Scammer he recently changed his username Marketbobagent to Marketbob

4 Likes

Have you contacted Envato support and reported the issue?

1 Like

Yes submitted at “https://help.author.envato.com
and also informed the original author, he reported too.

1 Like

@dutopian Thanks for the warning!

2 Likes

Thanks for the warning!

ok

Thanks @dutopian for posting this.

Our Author Support team has confirmed that this is an active scam - they have disabled the account that was used to send these messages, and they’re monitoring to see if new accounts are created.

If anyone else receives one of these messages, please report it by opening an Author Support ticket, and follow the advice in @dutopian’s post: Envato will never ask you to provide a license key via email, and you should not reply to these emails or click on any links in them.