Hi, slightly messed up. I want to reset the theme back to factory settings. My shop demo layout has gone completely. How can I get it back, please?
In theme options you should get reset options for theme settings.
If you mean totall full reset (all posts, pages,…) then it will not be so easy because in that case you have to remove all previous import and have to import demo again.
the best way to get the support is Contact your purchased Item Author. How to Contact Author and let them know because Item Author are best expert about their theme functionality.