Want to double charge

Hello, I already paid my annual fee last month. Haven’t used envato for few weeks now when I came back to work on my project it wants to charge me again. Even so, the webpage recognizes my name. Does anyone knows why envato trying scam me into another payment ?

Hi svetlana100769,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

Where can I find support ticket ? Still learning how to use this web on my phone

Just click the link from my reply and it will take you to opening a support ticket :grin:

Just 30 minutes before i received automatic renewal, but it is not my planning, actually i want to Terminate or cancel subscription. So can i cancel subscription now and take my money back please

Here’s how to cancel a subscription…

…although if you cancel an active subscription you just won’t be charged on the next billing date, it doesn’t mean you’ll automatically get a refund (although you will still have access to content until the end of your billing period). Refund info here…