I purchased an action. It didn’t work. Contacted the author. 3 updates later, the action no longer crashes photoshop 2020, but it still looks nothing like the sample shown online. It’s the Noire Photoshop Action by RedVokinputs. I’m done with this action and this author. You can give me a credit for another? But this is too frustrating.
You can request a refund from the author, otherwise you can contact Envato Support and they will help you as well.
Check this article about requesting refunds.