Waiting on a number of Refunds

Im waiting on 3 refunds for 3 different plugins that have been purchased via Themeforest.

Ive spoken with the Authors of the individual plugins and theyve all said “request a refund” which I have, 1 refund has been authorised by the author.

Ive also got an issue with 1 of the plugins not showing in the drop down list for refund requests (sent a ticket in on that one) to Envato.

When will I receive the funds for plugins refunded, whats the timeframe for refunds ?

Hi @UK-Designer-Guy,

If The customer’s refund request was approved, Envato will let the customer know. The customer’s request will then be sent to Envato Help Team to be processed. Remember, once the Customer’s refund has been processed, the Customer’s right to use, download and rate the item is revoked.

How do refunds work?


So about 2 days then ?

Refund processing usually takes three to five business days. Hope you will get it soon. Thanks for your patience.