Violation or not?

Exclusive author sells projects not only envato.If I discovered what to do?Where to write?Or now so accepted?

submit a support ticket so they can look into it and act if there is a violation of their agreement

I have never written to support!Where to it is necessary to go and where to start?

https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840

Thank you so much!!!