I bought a theme from Envato Market 2 to 3 years ago. I paid for it and it was installed. It is not saying it is in my cart which I am confused about. I am also being told by Go Daddy that it needs to be updated to run on PHP 7 as it is on PHP 5.4 now, which is very old. Who do I contact? The person listed as the author of something called a ghost theme is claiming I need to reach out to the company Gloria Themes. I am confused AF. My last theme lasted for 6 and a 1/2 years and is still being updated. What is going on with this?
Contact with your item author hope they will help you out from your issue.
The ghost author is different from the authors.
The authors took down the update.
What do YOU do for customers when this happens?
This is your item support
You can ask your question with your item author at here as a comments
I hope they will reply to you an official answer.
No it’s not.
He said he did not author the Word Press theme only did this ghost thing.
Gloria Themes is the original author.
If they are not updating, I need a refund as I will have to buy a different theme and have it installed, which is gonna be a major pain and cost me tons of money.
I keep getting hacked and loaded with malware because ithis them has not been updated for latest PHP.
It’s 5.4 and PHP needs to be 7 now.
Okay if author didn’t update php version then you can get in touch with Help Center hope you will received an official answer.
here is about Envato refund policy
you are able to get back refund or not
Hope you understand.