Videos not working on WHISTLE THEME

issue with purchased theme, unable to view website videos and support is also not available. please help.
Gallery link: http://shikharfoundationpune.com/dt_galleries/andharban-trek/
Seperate page link: http://shikharfoundationpune.com/videos

tried contacting for issue but on their forum following error coming.
Support period has expired
Support has expired, and you need to purchase Support extension before you can access this forum again.
Whistle Sport - Sports Club Theme
by designthemes
Once you purchase support extension, wait few minutes, visit this page again and refresh.

Hi @raudra,

Welcome to the forums! If your support period has expired, you need to renew it to be able to get help with purchased item:

Thanks,
Luca