VideoHive - Subscribe Button Overlay - Not Working with Movavi

I really need help you guys. I purchased a Subscribe Button Overlay video (PNG) and trying to use it with my movavi editor. I contacted the seller and he has been no help. It still shows the watermark and the grey and white checkerboard that should be png but it’s not when trying to overlay it onto my video. Can someone please help me with steps???

There shouldn’t be any watermark. Did you download the video from this page:

Yes I did.

I asked the seller for a refund but he said to ask video hive but I don’t know how to ask them. That video file isn’t working at all like its supposed. to.