VideoHive item FX Problem



I need urgent help, with my purchase . The link is empty when I try to play it its just blank black. I contacted the owner, as advised, but it wasn’t any help. I tried to open it in Sony Vegas, Adobe Elements, Filmora Wondershare, Google Chrome, Quicktime, and my laptop. But, when I downloaded the preview version, it worked straight away; please could anyone help me. My laptop is an HP Pavilion X360 PC.


What did the author say?


Thank you for your response.
They suggested to try through different programs, but I’ve tried through several programs, two different computers, etc…
They also mentioned timeline settings, which I’m not sure what they meant because they didn’t explain any further. Please, if you can help that would be great!

Thank you very much.