The entire process of buying at videohive is absolutely confusing and terrible. You are constantly being move to different sites and have no idea of where you really are. I added a number of videos to my cart and then my credit card info and then purchased and was instantly locked out of my account. And, I see that this has happened to many others. Did the purchase go through? Now I can’t find a number to call for support - not surprising. This is a horrible, horrible marketplace. I’m in the middle of work and NEED THE VIDEOS I just purchase. What the hell is going on with whoever is “not running” this marketplace???
Please open a Help ticket. They will be happy to help.