Video Hive / Envateo / Locked out of account - entire purchase process terribly confusing

The entire process of buying at videohive is absolutely confusing and terrible. You are constantly being move to different sites and have no idea of where you really are. I added a number of videos to my cart and then my credit card info and then purchased and was instantly locked out of my account. And, I see that this has happened to many others. Did the purchase go through? Now I can’t find a number to call for support - not surprising. This is a horrible, horrible marketplace. I’m in the middle of work and NEED THE VIDEOS I just purchase. What the hell is going on with whoever is “not running” this marketplace???

Please open a Help ticket. They will be happy to help.