very poor service eMarket theme

I have purchased the theme ### eMarket - Multi-purpose MarketPlace OpenCart 3 Theme (28+ Homepages & Mobile Layouts Included) But its not working… i have raised the ticket in their support portal… but till this time they didn’t attend the ticket.
Very poor service.
In their profile they says 24hrs support… but in their support server they says support only monday to friday 8AM -5.30 PM

What is this… very pathetic service… #smartaddons #verypoorservice

Hi @ivorytech I would like to give them time to get back to you by replying your open support ticket. In the mean time you can post a comments in theme comments page and let them know that you need their support and submitted a support ticket in their support forum. Thanks