Hello, I would like to know why this happens to me in my videos in vertical , I think it looks a bit ugly for the buyer, I would like to know if it can be fixed because I have seen authors who have the perfect video in vertical.
Thank you very much I add Link.
https://videohive.net/item/woman-hiking-in-snowy-mountain-landscapevertical-video/57842762
Change/update your preview file.
Hello!! Sorry but I don’t know how to fix it if you can help me 
Create one preview for the main one as it’s focused here. Or rotate for 90 degree.
You can check other authors ( preview file ) to get some ideas as well how they managed it.
Thank you very much for your answer, I would like to leave it like this but I don’t know how to do it.
It’s from Elements, not from marketplace. They have probably different systems.
Yes, I think the same. Thank you very much !!!
