verification mail not received, but charged for my first purchase (can't download)

I signed ub by google and purchased an item, but when I go to downloads it says I need to verify my account. I didn’t receive any mail although I tried thousends times to resend it. Already checked my spam and everything. I opened a ticket but I can’t wait forever to get help.

Hi, I hope you are doing wrong email account. In case wrong email then you can go to contact support team.

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No, the email is correct, in fact I received the mail with the ticket number when I contacted the support, but it says it could take up to 4 days to get help. I hope they are faster than that…
Thank you

You can wait for support reply. Because Envato received many requests.