Validation problem for postal code input

Hi, there’s a validation problem in the form for subscribing at the postal code input for Quebec, Canada resident. I tried with/o spacing after 3rd character…
Screenshot 2023-12-19 164949

Try like this : J1N 2A6

I’ve tried it and still indicates an error.
Screenshot 2023-12-20 080940
The error message :
Screenshot 2023-12-20 081145

Where exactly are you trying to enter the postcode?

I have created an account so I can order a theme from and the error occurs in the process at the “Billing Details” section.

Thank you for your help!

Check this link ( https:// themeforest. net/user/YOURUSERNAME/personal_information/edit ) if you can edit/save the details before reaching the checkout

1 Like

It worked! do i need to do something to open a ticket for their team?

Thank you

No need. You’re welcome.