There is an issue in my website with (wplms-batch) plugin .
User1 buy a batch and add another user2 to the batch group. User2 add into the group but not enrolled into the course. I logged in as user2 and went to take the course but it took me to the purchase page instead. Please revert ASAP.
Is there some way I can provide you with the licence to prove that I bought it?
I also bought extended support.
I haven’t had a response from the theme forest author and this is quite urgent.
How can I get help with this?
Hi luca, I have left a message with the author but have not had a response and I don’t know what to do as my client is going to be livid if this is not fixed before our next meeting (which is in the next day and a bit). I really don’t want the stress…
Extended support purchased on ThemeForest is exclusive for particular item. If the plugin was purchased elsewhere, you may not get support for it on Envato Marketplaces.
VibeThemes declares response time to be about 1 business day, however it may be slighly longer on rare occasions if you consider possible time zone differencies. If you won’t have a response to the support inquiry regarding item purchased on Envato Marketplaces in a timely manner, consider contacting Envato Help and Support.
@cyberfaerie: This issue was resolved on facebook chat
When you login to wplms support all you need to do is click on the button . “I have extended support” and you’ll be able to post questions again. For any urgent help, you can contact us via facebook or email me at firstname.lastname@example.org