US Royalty Withholding Tax: 30% deducted while invoice shows only 8%

So I have “US Royalty Withholding Tax” of amount 30% deducted on sales to US buyers, the strange thing is than in the invoice the tax is only 8% so why 30% is deducted?

Hi,

please check your Statements page there in Price column you will see the amount of deducted US Royalty Withholding Tax. In invoice the tax you can see those are for your customer mean those tax has taken from your customer not from you.

Thanks

hi if u turn out to have fulfilled the w8 form , there must be a technical issue and i guess that contacting the help center or envato’s tax department would be a good idea

how to contact them I can’t find the form

Hi,
You can contact to support from help center. just visit any information section then scroll to bottom.
here is direct link. - https://help.market.envato.com/hc/en-us/requests/new

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hi @sagarmaher gave u the answer for the help center, for the tax division of GR , i think that this is written somewhere in the tax section of your account but i think that u can use this email taxinfo@envato.com

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