Urgent Issue – Accidental Annual Subscription Purchase & No Response from Support

Envato Customers Purchases and Subscriptions
1

Hello, Envato Team,

I need urgent assistance regarding an accidental purchase. I intended to buy a monthly subscription, but instead, a yearly subscription was charged, resulting in a significantly higher payment than expected.

I contacted support over three days ago, but I have not received any response. This is a time-sensitive issue, and I would appreciate immediate attention.

My concerns:

  1. How can I cancel the accidental annual subscription and switch to a monthly plan?
  2. Why is there no response from support for such an urgent matter?

I would appreciate an immediate update, as I may need to contact my bank if the issue is not resolved soon.

Looking forward to a response.

Thanks.

2

Unfortunately there is noone in these forums that can help with this.

Only elements support can help resolve it Envato Elements Help and Support

Avoid downloading anything in the meantime and don’t open more tickets as this can delay the process.

1 Like
3

I’ve already sent a request to support, no response from them unfortunately.

4

Support is slow and I’m not sure if they are working at the weekends. It may take 5-7 working days to solve your issue but you can just be patient, they will probably provide a solution at the end even if it’s slow.

5

@broscompanychannel

That’s why it is useful to check before you click submit!

It will take time for Envato to deal with this, but they will do.

6

Hi, I just made the same mistake so I would like to know if you recieve any response from support?

7

Contact support.