URGENT! Envato Support Ticket is broken

Hi guys,

I got a ticket from Envato #2704475 from 2 days ago.

I replied to the ticket 2 days ago and today, the system sent a reminder email “We are waiting to hear from you about your request” so it seems like they haven’t received the answer yet.

Then I tried to access Envato market help here https://help.market.envato.com/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.market.envato.com%2Fhc%2Fen-us%2Frequests%3F_ga%3D2.198194479.1272877196.1648654963-374725211.1637813194

To reply the ticket directly from the website. I tried to login but it has the error " Forbidden Invalid authenticity token". Please see screenshot below.

Or when I tried the “Forgot password” link. It had an error below.

Please help as it seems like Envato system integration with Zendesk is broken.

The ticket is about refund dispute which means I have a limited time to response. Please anyone help…

Hey TG,

I passed this on to the Moderators lounge. Hopefully that will get it seen sooner by some staff!

Thank you very much.

I can replied to my ticket and got the response. But the sign in form through Envato Market help still broken.

Thank you very much for you help.

That’s because your browser is blocking third party cookies. Try another browser. :slight_smile:

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Thank you very much. It’s indeed. Tried with another browser and it works. Thank you very much.

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