URGENT! Envato Support Ticket is broken

Envato Authors Theme Authors
1

Hi guys,

I got a ticket from Envato #2704475 from 2 days ago.

I replied to the ticket 2 days ago and today, the system sent a reminder email “We are waiting to hear from you about your request” so it seems like they haven’t received the answer yet.

Then I tried to access Envato market help here https://help.market.envato.com/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.market.envato.com%2Fhc%2Fen-us%2Frequests%3F_ga%3D2.198194479.1272877196.1648654963-374725211.1637813194

To reply the ticket directly from the website. I tried to login but it has the error " Forbidden Invalid authenticity token". Please see screenshot below.

Envato-Market-Help-Center
Envato-Market-Help-Center1366×1366 259 KB

Or when I tried the “Forgot password” link. It had an error below.

Envato-Market-Help-Center (1)
Envato-Market-Help-Center (1)1366×1366 15.8 KB

Please help as it seems like Envato system integration with Zendesk is broken.

The ticket is about refund dispute which means I have a limited time to response. Please anyone help…

2

Hey TG,

I passed this on to the Moderators lounge. Hopefully that will get it seen sooner by some staff!

3

Thank you very much.

I can replied to my ticket and got the response. But the sign in form through Envato Market help still broken.

Thank you very much for you help.

4

That’s because your browser is blocking third party cookies. Try another browser. :slight_smile:

1 Like
5

Thank you very much. It’s indeed. Tried with another browser and it works. Thank you very much.

1 Like