hi, videohive MOTION GRPAHICS file show blank in upload page after i upload file.
kindly fix that. i think others may face that as well
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ANYONE face this? or only i face that issue?
Sometimes, when the item details or preview assets don’t load correctly, it can be due to a browser cache issue or an upload hiccup. You might want to try clearing your browser cache or switching to another browser to see if it helps. Also, double-check that all required files (like the preview video, thumbnail, and project files) are included and named correctly.
I tried all. But still nothing show in upload page. Blank
Hello there! Same thing is happening to me, i tried uploading some mp4 animations (50 mb) each via ftp and they are not showing to start naming and tagging, i tried uploading via chrome and same thing happening. Also i tried with another browser (safari) and same thing. Anyone knows how to solve this? Is it a bug?
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same here.
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Thanks! I’ll put the word out.
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“If your uploaded motion graphics file is showing blank, it might be due to a codec issue or unsupported format. Try converting the file to a more compatible format like MP4 (H.264) and re-upload. Also, double-check your export settings and transparency layers if applicable.”
It seems fixed now. Everything now ok
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Awesome thanks for confirming!
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i think the problem back again
@towfiqu98 yeah. it sometimes happen, today again
same here today
I’ll check into it. Thanks!
any update ?
No update
I just found the same problem, I hope the official can solve it as soon as possible. 
Can you give any details about this? Are you using FTP to upload the files etc?
